Difficult conversations in social care: Frontline Briefing (2023)
Social care professionals will often have to discuss emotionally challenging topics with the people they support and their colleagues. This resource contains key messages from research and a range of tools to develop relational practice in this context.
Professional Standards
PQS:KSS - Relationships and effective direct work | Communication | Supervision, critical analysis and reflection | Direct work with individuals and families
PCF - Values and ethics | Critical reflection and analysis
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Dialogic practice: Garavan's six steps
Ali Gardner outlines Garavan's six steps and talks about the factors that should be considered when using this tool in practice.
Non-violent communication
Non-violent communication, or compassionate communication, is a tool that can be used in emotive situations.
Supporting difficult conversations in social care
Conversation is an integral part of practice. New Research in Practice resources aim to support difficult conversations in social care.